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Q: I have a problem with flexVDI Desktop Client and need assistance from the support team!

A: When you open an issue in the support site for a problem with the flexVDI Desktop Client, always attach the log file of the session where the problem happened, and include the approximate date and time of the problem in the issue's message. The flexVDI Desktop Client writes all log messages to a file in the following path:

  • Windows: %LOCALAPPDATA%\flexvdi-client\flexvdi-client.log
  • Linux: $XDG_DATA_HOME/flexvdi-client/flexvdi-client.log
  • Mac OS: $HOME/.local/share/flexvdi-client/flexvdi-client.log

The amount of information that is logged depends on the log-level configuration option. Always use the following logging configuration to generate the log file that you attach to the issue:


The support team may request you a different configuration if more information is needed.

Q: flexVDI Client disconnects seconds after connecting to the guest.