flexVDI 3.0 provides you with better control over your purchased licenses. Two aspects of the product can be licensed independently:
Restoring a backup of your Manager's data will also restore your Manager's ID and subscribed licenses. So, whenever you need to reinstall the Manager instance, always perform a backup first. If you fail to do so and you cannot subscribe your previous licenses with the new instance, contact the support team.
Unlicensed platforms will have reduced functionality. If your support contract expires, you can keep using your flexVDI platform, but you will not be able to update it or request assistance. Besides, you must assign at least one valid user license to your manager instance in order to start a guest. All other operations performed with the Dashboard are allowed.
All the flexVDI software components are covered by these licenses, you do not need to purchase additional licenses to benefit from a particular set of features. To purchase flexVDI contracts and licenses, look for your local flexVDI retailer at https://flexvdi.com or request a quote at email@example.com.
Once you purchase a support contract and/or a user license, they will show in your user profile of the Customer Portal:
Only the currently valid contracts and licenses appear in this page, expired ones are hidden. For each contract, the expiration date is shown. For each license, the number of allowed users is shown, and when you hover over them, a tooltip with the validity period will appear.
Hosts must be subscribed with a contract in order to receive yum updates. This must be done during the installation process, but you can later update your contract details or even change your subscription credentials with the flexVDI Config tool. Select Subscription on the main menu:
The Change option will let you change your Customer Portal credentials. Select this option if, for any reason, your Customer Portal username or password has changed. You will need Internet connection for this operation:
The Update option will update the current contract. Select this option when you renew your support contract:
If the tool presents you with a message saying that you have no valid contract, your current contract may have expired. If you think this is an error, contact the support team. Otherwise, purchase a new contract.
As explained before, user licenses are assigned to a manager instance. This can also be done with flexVDI Config:
In the (rare) case that your host does not have Internet access to the Customer Portal, you can request a license file to the support team.
Finally, you can use this method to reassign a license to a manager if it has been modified for any reason (e.g. the number of allowed users or validity period has been updated by the support team). Like with the support contract, the tool may presents you with a message saying that you have no valid licenses. The most common causes are that your licenses have already expired or you are trying to assign them to a different manager instance. In the later case, check that you have restored your manager backup if you are reinstalling it. Otherwise, contact the support team.